Dear Community,
We have the following use case:
After a contract is signed in C4C, the customer service has a couple of things (a long list of actions) to do before the customer is entirely setup in ECC. (we don't have S4Hana yet).
How would you solve this to-do list/ticket list in C4C entirely? Adapting ECC is not possible at the moment. Not sure how to solve these points below.
What we would need is the following
- automatic creation of to do list / internal ticket lists for customer service after the contract was signed by sales.
- a task hierarchy or ticket hierarchy would be great to group those to-do tasks/tickets to give customer service a better overview
- the hierarchy should automatically be created and the to-do lists / tickets should be automatically assigned to it.
- we need a timestamp to know when the processing of the todos started and when it finished.
Any ideas if it is manageable in C4C? Any other workarounds?
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