Solved: Creating complaint

Former Member · ‎2007 Jun 27

Hi

I'm an ABAPer working on IS-Media project

I need to create complaints in CIC0 transaction based on an input file provided.

Is there any FM or BAPI available for this purpose?

Thanks in advance.

Former Member · ‎2007 Jul 20

Hello Ravikanth,

There are multiple ways to do this. Is the complaint severity dependent and what type of a complaint is it?

Once you answer the above, you can explore anyone of the following;

JKCOMPL

ISM_COMPLAINT_CREATE_CHECK

JKU1

ISM_COMPLAINT_QUANTPROT_CREATE

JKWWWCOMPL

ISM_SALES_COMPLAINT_CREATE

ISM_SALES_COMPLAINT_CREATE_DLG

JVSO_COMPL

ISM_SO_COMPLAINT_CREATE

ISM_SO_COMPLAINT_CREATE_DIALOG

Because of the nature of complaints especially in IS-Media, I prefer the FM

SAVE_TEXT - To create the complaint

and

READ_TEXT - To read the complaint.

Regards,

Sibu

Creating complaint