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CPQ - Duplicate Entry .. for key 'PRIMARY'

Former Member
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Hello all,

I did a CPQ Product Configuration Initial Load and I am getting errors like this...

 com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException: Duplicate entry '700-PRODUCT_R3' for key 'PRIMARY'


   INFO  [data loader requester] [conn_jdbc] Try to reconnect due to:
     com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Unknown table 'cpq.cnav__a_sap109'

What is wrong here?

hybris version - hybris CPQ - 2.3.3

See attached log file..

[1]: /storage/temp/5111-cpq-errors.txt

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Hi Jay,

were you able to resolve this issue ? we are also facing the same issue. it would be really helpful if you can share the solution, if it's resolved for you.

Thanks, Yaten

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Answers (2)

Answers (2)

Active Contributor
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Yes this issue will occur when we create a database with default collation. Please update the database collation to utf8_general_ci or any other Case Insensitive to fix the issue.

I have faced the same problem. After I modified the collation it fixed the issue.

Former Member
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it could be a sorting problem in your database collation. Which SQL Server are you using do you use a collation like utf8_general_ci?