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Costumer Checkout Browser closes suddenly

jsarciniegasg
Participant
0 Kudos

The scenario of my client has several POS machines where the problem appears, normally the problem occurs at any time, but in most of the times it is when I try to make a new table, suddenly the sales screen disappears and the message appears " website not found. " Before, I could solve this problem by restarting the cache and cleaning the cookies, but currently this solution doesn´t work. I have to reload the browser and cco works again, but after about five minutes the CCO web page drops again, the command continues to work but not the browser.

I attach the log and the picture when the issue appears

Version of SAP Costumer Checkout :2.0 FP07 PL9

Version of SAP Costumer Checkout : 2.0 FP07 PL9

I appreciate any response

Kind Regards

Caused by: jpos.JposException: Could not complete processing within the specified period. at jp.co.epson.upos.core.v1_14_0001.drw.CommonCashDrawerService.doOpenDrawer(CommonCashDrawerService.java:789) at jp.co.epson.upos.core.v1_14_0001.drw.CommonCashDrawerService.openDrawer(CommonCashDrawerService.java:736) at jpos.CashDrawer.openDrawer(Unknown Source) at com.sap.vp.jpos.CCashDrawerService.openCashDrawer(CCashDrawerService.java:63) ... 58 more 2019-11-18 08:48:31,955 [BYD_SCHEDULER_Worker-2] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was set to non-discountable 2019-11-18 08:48:31,998 [BYD_SCHEDULER_Worker-2] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was assigned to tax rate 'GEN0' 2019-11-18 08:49:52,541 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:49:52,542 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:49:52,542 [http-nio-127.0.0.1-9993-exec-9] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 08:50:56,633 [http-nio-127.0.0.1-9993-exec-4] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:50:56,633 [http-nio-127.0.0.1-9993-exec-2] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 08:50:56,635 [http-nio-127.0.0.1-9993-exec-1] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:52:08,410 [http-nio-127.0.0.1-9993-exec-4] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:52:08,410 [http-nio-127.0.0.1-9993-exec-2] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:52:08,410 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 08:53:03,070 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:53:03,072 [http-nio-127.0.0.1-9993-exec-1] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:53:03,071 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:03:07,219 [http-nio-127.0.0.1-9993-exec-5] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 09:03:07,220 [http-nio-127.0.0.1-9993-exec-1] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:03:07,220 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:09:23,317 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 09:09:23,317 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:09:23,317 [http-nio-127.0.0.1-9993-exec-5] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:11:15,560 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:28:03,884 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 09:28:03,885 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:28:03,884 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:38:21,226 [Timer-2] WARN com.sap.scco.ap.registry.UserRegistry - Logout of user Admin is forced! Will ignore veto exceptions! 2019-11-18 14:58:23,637 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was set to non-discountable 2019-11-18 14:58:23,673 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was assigned to tax rate 'GEN0' 2019-11-18 14:58:42,738 [http-nio-127.0.0.1-9993-exec-4] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 14:58:42,738 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 14:58:42,738 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:03:00,003 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 15:03:00,003 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:03:00,003 [http-nio-127.0.0.1-9993-exec-9] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 15:05:23,902 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:05:23,903 [http-nio-127.0.0.1-9993-exec-5] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 15:05:23,903 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 15:08:39,904 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was set to non-discountable 2019-11-18 15:08:39,979 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was assigned to tax rate 'GEN0' 2019-11-18 15:10:00,792 [Atmosphere-Shared-18] WARN com.sap.scco.commonui.servlets.BaseHttpServlet - Unable to write to client, perhaps request is already cancelled java.lang.IllegalStateException: The WebSocket session [1] has been closed and no method (apart from close()) may be called on a closed session at org.apache.tomcat.websocket.WsSession.checkState(WsSession.java:806) at org.apache.tomcat.websocket.WsSession.getAsyncRemote(WsSession.java:425) at org.atmosphere.container.version.JSR356WebSocket.write(JSR356WebSocket.java:73) at org.atmosphere.websocket.WebSocket.write(WebSocket.java:205) at org.atmosphere.websocket.WebSocket.write(WebSocket.java:45) at org.atmosphere.cpr.AtmosphereResponseImpl$Writer.write(AtmosphereResponseImpl.java:1082) at java.io.PrintWriter.write(Unknown Source) at java.io.PrintWriter.write(Unknown Source) at java.io.PrintWriter.print(Unknown Source) at com.sap.scco.commonui.servlets.BaseHttpServlet.writeToClient(BaseHttpServlet.java:183) at com.sap.scco.ui.servlets.AbstractServlet.onStateChange(AbstractServlet.java:863) at org.atmosphere.cpr.DefaultBroadcaster.invokeOnStateChange(DefaultBroadcaster.java:1047) at org.atmosphere.cpr.DefaultBroadcaster.prepareInvokeOnStateChange(DefaultBroadcaster.java:1067) at org.atmosphere.cpr.DefaultBroadcaster.executeAsyncWrite(DefaultBroadcaster.java:872) at org.atmosphere.cpr.DefaultBroadcaster$2.run(DefaultBroadcaster.java:474) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 2019-11-18 15:12:41,771 [http-nio-127.0.0.1-9993-exec-9] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:12:41,772 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 15:12:41,771 [http-nio-127.0.0.1-9993-exec-8] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales



Accepted Solutions (1)

Accepted Solutions (1)

0 Kudos

Hi Jhon,

As we have checked, the cause of the issue was the Google Chrome. We have installed it again and it solved the issue.

Regards,
Anderson

Answers (1)

Answers (1)

jsarciniegasg
Participant
0 Kudos

Hi Anderson

Exactly, the issue was solved following these steps.

Thank you very Much

Best Regards

0 Kudos

Hi Jhon,

Thank you.

please feel free to select the answer as "Right Answer". This helps other member of the community to follow and easily locate answers.

Regards,
Anderson