cannot load extension mysupport because: java.lang.ClassNotFoundException: de.hybris.platform.mysupport.jalo.MysupportManager

[former_member757476]

We want to extend CustomerSupportBackoffice Functionality. For that, we had created custom template of the extension CustomerSupportBackoffice by adding following meta key in extensioninfo.xml file of CustomerSupportBackoffice extension.

 <meta key="extgen-template-extension" value="true"/>

Also we added extgen.properties file as it was missing in CustomerSupportBackoffice extension. extgen.properties content:-

 YEXTNAME_TOKEN=customersupportbackoffice
 YPACKAGE_TOKEN=de.hybris.customersupportbackoffice
 YMANAGER_TOKEN=CustomersupportbackofficeManager
 YCLASSPREFIX_TOKEN=Customersupportbackoffice
 YGENERATED_TOKEN=Generated

• After build system CustomerSupportBackoffice template was available in default templates.

• By extending that template we created new extension "mysupport" using extgen command.

• After that we rebuild the system.

But while restarting the server we are facing following issue :-

WARN [localhost-startStop-1] [CoreUtilities] cannot load extension mysupport (and others?) because: java.lang.ClassNotFoundException: de.hybris.platform.mysupport.jalo.MysupportManager WARN [localhost-startStop-1] [CoreUtilities] If you receive this error while starting from ee, you need to add the project that WARN [localhost-startStop-1] [CoreUtilities] contains the mysupport extension to the java build path of your project from where you have WARN [localhost-startStop-1] [CoreUtilities] started this class. (project->right click->properties->build path->tab Projects.

Also, we are not able see "mysupport" extension on HAC in update tab.

[former_member757476]

While Updating the system from HAC we are getting following error :- ERROR [hybrisHTTP11] [BackofficeLibraryHandler] Could not load manager class for extension 'mysupport'.

[former_member757476]

While updating the system we are getting following error:-

de.hybris.platform.jalo.extension.ExtensionNotFoundException: extension 'mysupport' is not a configured extension

[former_member620692]

a. Please put the following content in extgen.properties:

 YEXTNAME_TOKEN=customersupportbackoffice
 YPACKAGE_TOKEN=de.hybris.platform.customersupportbackoffice
 YMANAGER_TOKEN=YCustomerSupportBackofficeManager
 YCLASSPREFIX_TOKEN=YCustomerSupportBackoffice
 YGENERATED_TOKEN=Generated

b. Delete your the mysupport extension folder, and delete (or comment out) its entry in localextensions.xml.

c. Generate mysupport extension again, and restore its entry in localextensions.xml.

d. Perform ant clean all updatesystem.