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C4C Ticket Autocomplete from main ticket

former_member722395
Discoverer
0 Kudos

Hi Colleagues,

Is there any standar feature that allows autocompleting some tickets when assigning a main ticket?


For instance, we'd like system to autocomplete all categories from main ticket to the child ticket. Is that possible or it would require a development?


Regards,

Renato

nish_murthy
Advisor
Advisor
0 Kudos

Hi r_petrulis,

Could you please explain what you mean by "autocomplete" here?

I'm not sure if you want to automatically set the child tickets as completed or you want the service category fields to be copied over to the child ticket.

Best Regards,

Nishanth

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member722395
Discoverer
0 Kudos

Hi nish_murthy

I want the service category fields to be copied over to the child ticket.

Regards,

Renato