C4C Service Process- Multiple Registered Product

[ShuvaSamal]

Hello Everyone,

We have a request from a customer who wants to include multiple registered products in a single ticket. Currently, when attempting to add multiple registered products manually, I can filter them by customer and ship-to address. However, is there a way to view all registered products at once and add as many as needed?

[AnkushPashine]

Hello ,

1.You can create your own Custom Query to show ALL Registered Product , For example : Ticket ->Overview facet->Product section->Click value help of Serial Id field ->In the window 'Select Registered Product' ,click on the Advance Filter ->Removed all default value/create your own query as per requirement.

2.In standard, we do not multiple select option to select more than one Registered Product at same time .

Hope this help - If Yes, do mark it as answered ...Good day !

BR, Ankush Pashine

[ShuvaSamal]

Hi Ankush, Thank you for your response. I also tried a similar approach: I went to Ticket -> Overview facet -> Product section, clicked the value help for the Serial Id field, and in the 'Select Registered Product' window, I used the Advanced Filter. I removed all default values (such as Customer ID) and created a custom query as needed. However, the next time I tried to add a Registered Product using the Advanced Filter, the Account ID appeared by default, and it seems that this Account ID cannot be modified. It appears that removing the Account ID from the Advanced Filter will always require manual intervention