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C4C: Deviating address for visits

insah
Discoverer
408

Hello everyone,

in some cases it is possible that accounts have several adresses, one only for visits which might not be at the official company location. When adding a second adress to the account, I have the possibility to select this address when planning the visit. This is good already. Anyway, when using the visit planner functionality in C4C, it will always show the main address, which makes route plannings and working with the map quite difficult. Is there a way to work with the second address here? Do you have any experiences with this?

(Changing the visiting address into the account's main address would work, but is not an option).

Thank you for your advice!

Kind regards

Insa

former_member34
Product and Topic Expert
Product and Topic Expert
0 Kudos

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Many thanks!

Accepted Solutions (0)

Answers (2)

Answers (2)

klockowa
Explorer
0 Kudos

Hello Insa,

I found several requests at the SAP influence board for this topic. For example this one:

https://influence.sap.com/sap/ino/#/idea/207247

An update was promised for Q4/2020 and the status is "Planned (long term)". I asked for an update when it will be delivered. You may like to vote for the request as well to increase the priority.

So the only thing we can do is to wait for SAP:-(

Best regards.

Anja

insah
Discoverer
0 Kudos

Hi Anja,

I voted for it. So we'll wait 🙂

Kind regards

Insa

klockowa
Explorer
0 Kudos

Hello Insa,

did you find any solution for your request?

We have a similar request. Users want to add an alternative visit location. This is already possible with the additional field Location. But in the Visit Planner, only the main address of the customer is considered for the map view. Of course, users want to see the actual location where the visit takes place.

How did you solve your request?

Best regards.

Anja

insah
Discoverer
0 Kudos

Hello Anja,

unfortunately not. In our industry, the visits take place very often at deviating addresses. However, I did not receive any ideas for this problem yet. We also use the location field in visits, but the problem remains the same. That is why the visit planner functionality is not usable for our purposes, which is not acceptable for our users, since this should be one of the main benefits. I am still hoping for an idea or for a new function for this. Please let me know, if you find a solution!

Kind regards

Insa