Workflow rules: value before Objects Change does not work

[ligabue2017]

Hi Expert,

I ask your support to understand the correct usage of the option "VALUE BEFORE OBJECT CHANGE" when we configure the workflow rule in SAP C4C. In our case we are monitoring the changes occured in "Completation %" field of a task: any time the user change the value of the %, we want to receive a notification. In the image below we edit the condition comparing field before change with the actual field value. It does not work.

Do you have some other ideas? in the image below, the condiction we are setting. Is there another way to obtain the notification anytime there is an update of completation percentage field?

Thank you.

[former_member226 · Accepted solution]

Hello,

"Value Before Object Change" will only work in case of synchronous call of the workflow i.e. if you are using Event "On Every Save" or "On Create Only" as the triggering event of the Workflow.

If your workflow is scheduled to run on relative time like after 20 seconds or 2 mins or so then in those cases "Value Before Object Change" will be equal to the data base value. Therefore your condition will not be fulfilled.

BR

[ligabue2017 · Accepted solution]

Hi Saurabh,

thank you from your support! Your indications gave me the idea to check if the action was performing every or once a time. There was an option "Always Send E-Mail" not activated.

Regards.