Workflow Rules: Using "Matches Pattern"

[former_member693365]

Hello,

I am trying to create a workflow rule for a service ticket. In this workflow rule, the condition I would like to use is the "Subject" of the ticket. I would like to use Subject "Matches" pattern and include multiple possible text. See below.

How do I enter multiple text patterns into this, do I seperate with comma, do I use ""? Or if I have to do this one by one, do I need an asterisk before and after, do I need to use ""?

[Gayatri_Bagde]

Hi Will,

Can you please provide the details of the subjects used when you have used different conditions of equals to 123 and matches pattern 123*?

Because if you are using a string "Test123" in Subject field and using condition as "Matches pattern 123*" then this won't trigger a workflow as the condition in workflow should be *123*.

*123* indicates 123 is a substring in the subject field. "123" can start with / end with any other characters.

Also, for multiple patterns you will have to use multiple conditions with OR operator.

Thanks,

Gayatri

[former_member693365]

Thanks for the clarification Gayatri. In our user case, we have 38 different machine types, so when our customer's send an e-mail for customer support tickets, the machine type is typically in the subject line. So, I would like to identify matches *machine1name* or *machine2name* or *machine3name* or ....

So to be clear, in the matches pattern, I need to use an asterisk before and after the text I am wishing to match - *machine1name*

And, in order to match multiple patterns, I must use OR each time.

[Gayatri_Bagde]

That's correct Will. Hope this solves your issue.

Thanks,
Gayatri

[Gayatri_Bagde]

Hi Will,

You can refer below SNOTE in order to use * with the text value for Matches pattern operator

https://apps.support.sap.com/sap/support/knowledge/en/2901135

In order to have multiple values, It can be done using "Add Group" button (for OR Condition) or "+" button beside the already added condition in order to have "AND" condition.

Adding group will allow you to add "OR" condition. Conditions within group are "OR" conditions.

Thanks,

Gayatri

[former_member693365]

Hi Gayatri,

Thank you for your answer. But my main question. I have referred to this SNOTE, and simply adding an asterisk after the word does not work. I have tested, and if I choose subject equals 123, it works, if I choose subject matches pattern 123* the workflow does not work.

Also, are you saying that there there is no way to put multiple patterns into one description? I must do "OR"?