Looking for guidance on how to setup a workflow rule for when a portal interaction is added to a ticket? We were instructed by support to use the Last Customer Interaction field but not sure on how to setup the compare operator step?
What we are trying to accomplish is for when a ticket agent is working on a ticket and uses the interaction tab of the ticket and enters a portal response, we want to trigger an email back to the employee of the ticket so they are aware of the portal interaction added
Bluesky
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