Why does not promotion engine work stably in Hybris?

[Former Member]

As I have observed, Promotion engine (drools-based) has not worked stably in Hybris. For instance, I have a promotion named free-shipment if your order total is more than $150, you will have free shipment.Whenever I deploy the new release of Hybris (v6.4) to production environment, it would not work. When I redeploy the same promotion, it would work.

This has happened in my local environment without no reason as well. Promotions have not frequently worked unexpectedly till redeploying them.(It is possible to say the reason is because of changing current branch but I could not)

Has anybody ever experienced such a situation? What would be the reason?

[Marko_salonen]

I remember that there was a issue (bug) that the promotions are not correctly published in a cluster and that a workaround is to login to each node in the cluster and publish the promotions. Are you running in a cluster?

[Former Member]

Thank you for you answer. We are running in a cluster environment but I have stability problems related to promotion engine. It has been starting not to work spontaneously in both local and cluster (production) environments many times. Would you mind showing me a reference that there was a bug about publishing promotions in a cluster env.? I could not find anything about it.