Why Description on Tickets will set the flag Note Exists

[Eduardo_DaSilva]

Hello experts,

I've made the flag Note Exists on Tickets visible, and I was assuming that this flag was only set to Yes if an Internal Note exists within the ticket.

But looks like that even if the description of the ticket is filled it makes the flag set to Yes.

Does anyone knows how to make the flag to be set to Yes when an Internal Note exists and not when the ticket contains a description on it?

Thanks' for the support.

Regards,

Eduardo

[former_member226 · Accepted solution]

Hi,

Thats SAP standard behaviour that ticket "Description" field is bound to TextCollection with TypeCode 10004. This means that anytime Description is added to the UI then TextCollection node will be created/updated which in result updates TextExistsIndicator.(this is shown as "Note Exists" in UI)

Hence you need to implement some solution which inlcude custom development(either via SDK or via KUT)

[Eduardo_DaSilva · Accepted solution]

Thank you Saurabh