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Why customer is not recieving "Password Reset email" even I see event has been triggering from CDC?

iftekharul_haque
Explorer
0 Kudos
564

We have received several incidents in the past couple weeks with users saying they are not getting Password Reset emails. user is not able to find anywhere in there email accounts, inbox,spam, deleted etc. Does anyone experience same and how did it resolved or how can I find the lost email as I see in audit log event for "A reset password flow was triggered for this account"

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christoph_probst
Active Participant
0 Kudos

A little more info would be nice. e.g. other emails are successfully sent. Which mail config do you use etc.

You can check the following first this https://answers.sap.com/answers/13573589/view.html