What is the use of Retention Period for Scores

[rajanikanth111]

Hi Experts,

Could you please explain what is the use of Retention Period for Scores

what will happen if i select

Scores Saved = Monthly

Retention Period for Scores = 2 days

Regards,

Amshu

[KunalBansal]

Hello @rajanikanth111, Amshu,

Long time! Hope all well at your end.

If you select Scores Saved = Monthly and Retention Period for Scores = 2 days, the system will save scores monthly but will only keep these scores for 2 days. ie.e the saved scores will be deleted soon after they are generated and stored, potentially making them unavailable for future analysis or reporting.

I hope this help answering your query and closing thread.
Thanks and Regards,
Kunal Bansal
SAP CX Solution Architect
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[rajanikanth111]

Hi Kunal,

I am good, thank you 🙂

Good to see that you are as active as before 🙂

Do you mean if the score gets calculated 15th of every month, it will be kept/seen only till 17th? i feel i am missing something here.

Also is there any place/way we can see the history of scores? 

For example; the score for user xy in January was 20, but in March it was 50.

Regards,

Amshu

[KunalBansal]

Hello Amshu,
Let's consider you have set monthly calculation and retnetion days as 2days.

1. Now, if you set score-calculation-date as 1st of month, it'll calculate the score on 1st.
2. And the calcualted score will get expired on 3rd of month and for rest of 27 days, you'll not be able to use that expired-score.

So you can set these parameters accordingly.

Kunal

[rajanikanth111]

Hi Kunal,

i have couple of doubts,

about your first point, is there a place where i can set the date when the score calculation should happen? i can only give for example 30days. i have no option to give exactly on which date. right?

Also to understand better, could you please give me any use case when the scores saved can be 30days and retention period is 2 days( basically less than scores saved period).

in general the use of Retention period is not clear for us. 🙂

Regards,

Amshu