What is the different of Contact mark as IsObsolete = true and deletion?

[leocheunghbs]

Dear SAP Experts,

I try to using ODATA Contacts API to mark the contact IsObsolete = true, and the contacts is not visible in the Contacts app and can't be used anymore.

So I curious what the different if I create a task - [Contacts: Delete Flagged Contacts] and mark obsolete contact to delete.

Since IsObsolete = true = contact is gone, so what the deletion is deal with?

[SCHNEIDERT · Accepted solution]

Hi Leo,

you are right, when setting IsObsolete = true, the contact is not visible anymore and can't be used for the end users in their daily business (contacts app, segmentation and so on).

But the Contact still exists in your system and is still counted for the licensing.

Only if you delete it physically using the deletion jobs, it is gone and not counted anymore.

You can verify that in the "Browse Contact Data" app.

BR Tobias

[leocheunghbs · Accepted solution]

Thanks you Tobias!