What determines me that a contact has a specific Contact Level?

[former_member654580]

Hi Experts

What determines me that a contact has a specific Contact Level?

Validating the contact APP is displayed in the contact level column several levels but surprisingly many anonymous.

And what is the difference between identified and verified?

Also, you have a lot of contacts with unknown country.

Thanks

Elio C.

[former_member226 · Accepted solution]

Hi,

Contact level indicates the level of trustworthiness of information about a contact i.e. to what extent the information about a contact is considered valid. The more master data that is available about a contact, the higher the contact level.

SAP Marketing Cloud Pre-Deliver 4 contacts level which can further be customized in the implementation cockpit to adapt the text or define a new contac level. You can also implement custom logic to change the contact level determination.

For more details please check the official documentation:

https://help.sap.com/viewer/ac1eab4c66bc490da7ac2c378c46b0e7/2002.500/en-US/2b07f68cde4e4648a65ec1a6...

Thanks

Saurabh

[former_member1277]

You will change the configuration details in the Test Tenant and later transport it to the Production tenant.

[former_member654580]

Hi Team.

Thanks for the info. About BAdI I already place it in the system, for a topic that Tobias had already explained to me.

But Saurabh, in which application can I see or modify the Levels or contact status?

That if I do not locate it in the system.

I see in the Help.SAP if how it is done but not where it is done.

Thank you very much for your support.

Elio C.

[former_member226]

Hi,

You can consifgure your custom contact level in Implementation Cockpit -->Configure your solution-->Contacts and Profiles-->Validation Statuses

config-ui.png

[SCHNEIDERT]

Hi Elio,

as Saurabh already mentioned you can adapt the text for the four contact levels in customizing.

Doing a GET call to the API_MKT_CONTACT_SRV/Contacts endpoint to can see the value for the Validation Status of a contact.

So you can change the status by updating that value or as Saurabh also mentioned via the BAdI CUAN_UPDATE_IC_ROOT in Business Context Marketing: Contact and Corporate Account (for example to define that all Contacts that come from a specific source system should have the Validation Status "Business Partner")

BR Tobias