webRTC call flow

[former_member686160]

Hi ,

Some one please help me to provide webRTC call flow in sap contact center .

Thanks.

Ajay G

[former_member736352 · Accepted solution]

Hey,
Following is very simplified call flows and the flow of course depends on your configuration:

When call is not recorded the stream is like:
PSTN <-> WebRTC proxy <-> Client

in case of recording(&Conference) we add MRS to the chain:
PSTN <-> MRS <-> WebRTC proxy <-> Client

SIP Bridge(s) could be added as well, but that's not handling stream and instead doing stream endpoint communication (=who are the endpoints).

BR,
Jukka

[former_member686160 · Accepted solution]

Hi Jukka,

If it possible, could you please provide a flow diagram on the same.

Thanks.

Ajay G