Voucher are all 'not redeemed' after migration?

[Former Member]

Hello Community,

i've migrated a voucher database to the CCOM. Now i see hundreds (all) Vouchers with the status 'not redeemed' in the voucher list. Do anyone know the reason for and can give me an hint?

Thank you very much

Best regards, Daniela

[kellieanne_m · Accepted solution]

Hello Daniela,

Thank you for your question.

Having done similar tests I have received the same outcome. The term 'not redeemed' is a normal system status which means that the vouchers have been migrated successfully into CCOm but the system is telling us that the voucher has not been used in CCO as of yet. Once the voucher has been used as a payment method the status will change from 'not redeemed' to 'is active'.

The voucher migration template available doesn't give us the option to change the status of the voucher. Please check out the KBA 2537181 which relates to the migration of vouchers to include a customer id, a similar scenario to this except instead of customer id we want to change the status.

If this answers your question, please kindly select this answer as the correct answer.

If you need further information just comment here.

Kind regards,

Kellieanne

[kellieanne_m]

Hi Daniela,

Within CCOm, when the vouchers have been fully redeemed they change from status 'is active' to 'is redeemed' which would indicate the balance of the voucher is now at 0. There is an option available within CCOm to filter your vouchers to include or exclude certain options such as redeemed vouchers. So when migrating certain vouchers they should show the balance of 0, indicating they are redeemed.

However, while conducting my own tests I was not able to migrate vouchers which contained an amount of 0 therefore it would suggest that any vouchers on your database with a value of 0 were not migrated to CCOm. Is this applicable for you?

In terms of synchronisation per client, typically everything on that database would be uploaded to CCOm. If it was essential to only have a certain company's data migrated to CCO you could separate the various vouchers onto a different spreadsheet and migrate only the data required. However this would require extra effort on your part to maintain each individual dataset with the current information. Alternatively within CCOm you could filter by name as to only show vouchers with a certain ID, given that each company has a unique ID identifier in their name.

I hope this answers your questions, if not please comment below for more assistance.

Kind regards,

Kellieanne

[Former Member]

Hello Kellieanne,

thank you very much for your detailed answer. It helps a lot.

During reading I noticed two more questions regarding the status and synchronisation.

Status:

The CCOM will change the status of the voucher only, after migration and when an customer use his voucher to pay an item. ok. And what happened with all Vouchers they are completly Redeemed befor migration? I have no option to filter or to see in an view, how many Vouchers are redeemed or not after migration. Am i correct? Is there an chance to get them in an view?

Voucher Synchorisation:

In case i have 50 CCO Clients and i connect them all to the ccom, do i have to synchronize Vouchers for every client after set the option in the integration area? is it necessary? Cause they use one voucher.db together in an network path.

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Influence Guess i like to set as influence for voucher overview in CCOM. I can not see the state of the amount with the "rest - outstanding balance" for the voucher. In CCO Client, in the dialog for sale i can see the "rest - outstanding balance" of the single voucher.

Thank you very much and kind regards,

Daniela