Viewing customer failed in Support Launchpad

[HM5150]

Hi everyone,

for a customer of my organization, we are unable to view it in the list of customers in order to open an incident or request a license.

Viewing customer failed in Support Launchpad, but in the list of On-Premise Active Sales Contracts result active

All our users are enabled and have permissions to access for these features.

Has anyone ever had this kind of issue?

thanks to anyone who can help me.

[m_baccar]

Hi everyone,

We are facing the same issue in our company, two of our customers are not mentionned in our SAP For Me.

Any sugestions please?