View archived account on SAP C4C

[vijaybtvbd]

Hi

An account in S4 is set to archive and central block is set.

The moment this message reaches CX the account disappears in CX.

When i search this account, the account is no more available. Can someone please advice how do

we can view the Archived accounts in C4C.

Thank you

Krishna

[manideepsatya]

Hello vijaybtvbd,

Looks like the account has been made as Obsolete. You have to remove this from the filter @ advanced search and you will find this Account.

Regards,
Satya

[manideepsatya]

Hello vijaybtvbd,

Please mark the question as answered if your query is addressed and fixed.

Regards,
Satya