Using email address, which is different from the standard one, in the E-Mail Channels

[former_member375389]

Hello, community

My colleagues and I have a question about the creation of service requests that come from customers by e-mail - Channel. Everywhere blogs use the standard address for channel: cod.servicerequest@my******.mail.crm.ondemand.com.

And reception of tickets with the help of this address works for us, but I would like to use the address that belongs to our company (for example: sales@ourcompanyname.com). But we can not use this, do not create service requests. Can I use the email address in the company domain as an incoming channel?

Thanks in advance for your help.

Regards, Stanislav

[TAWANO]

Take a look in this blog and see if it covers your requirements. I faced a similar situation and created this post to help:

https://blogs.sap.com/2019/05/23/using-my-company-domain-in-the-e-mail-channel/