UserGroupModel with uid 'XXXXXXXXXX' not found!

[Former Member]

Hi Team, We have B2B site and on the login page we have option of changing the B2B unit from the b2b selector. One exception is coming intermittently : but uid exists in the database

sevicelayer.exceptions.UnknownIdentifierException: UserGroupModel with uid 'XXXXXXXX' not found!] with root cause de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: UserGroupModel with uid 'XXXXXXXXXXXX' not found! at de.hybris.platform.servicelayer.user.impl.DefaultUserService.validateNotNull(DefaultUserService.java:440) at de.hybris.platform.servicelayer.user.impl.DefaultUserService.validateNotNull(DefaultUserService.java:431) at de.hybris.platform.servicelayer.user.impl.DefaultUserService.getUserGroupForUID(DefaultUserService.java:234) at de.hybris.platform.servicelayer.user.impl.DefaultUserService.getUserGroupForUID(DefaultUserService.java:241) at de.hybris.platform.b2b.services.impl.DefaultB2BUnitService.getUnitForUid(DefaultB2BUnitService.java:385) at de.hybris.platform.b2b.services.impl.DefaultB2BUnitService.getUnitForUid(DefaultB2BUnitService.java:1) at de.hybris.platform.b2b.company.impl.DefaultB2BCommerceUnitService.getUnitForUid(DefaultB2BCommerceUnitService.java:141)

could you please help me here ?

Regards, Gaurav

[Former Member · Accepted solution]

Hello Gaurav,

Did you try troubleshooting that error in Hybris Administration Console?

1. In HAC->Console->Flexible Search -

   Run first: "SELECT * FROM {UserGroupModel}" and then "SELECT * FROM {UserGroupModel} WHERE {uid}= '0100025397'. Confirm both type and row are accesible.

2. Enable JDBC tracking and reproduce error. Confirm query send to database is correct.

   To access JDBC logging:

   1. Open second tab and go to HAC -> Access Monitoring-> Database-> JDBC Logging.

   2. Click both Enable Logging and Start Logging.

   3. Repeat actions that caused the error.

   4. Back in HAC click “Download log” - search for queries related to the error.

Best Regards, Marta

[Former Member]

This can be because of the personalization rules on b2bunit. Try to troubleshoot in following way.

• Open hmc/backoffice

• Go to System -> Personalization

• Search with identifier as "branch_restriction"

• Disable this.

• Retest your functionality after clearing caches

I hope this will resolve your issue

Thanks

Nithish

[ritumbharathakur]

Hi Nithish

It didn't help me.

[alemasetto]

If you programmatically change the b2bunits associated to a b2bcustomer, refresh the branch in session otherwise you could have side effects (eg. with b2busergroup_restriction).

modelService.save(b2bCustomerModel);

b2bUnitService.updateBranchInSession(sessionService.getCurrentSession(), b2bCustomerModel);