Use of sentiment linked to interest

[Former Member]

Hello SAP,

Checking in documentation here we can see that Interest seems to be linked directly to sentiment. An that a sentiment can be assigned to an interest to analyses the mood/ feedback of customers via this point.

Could you pleas help us to understand how this can be configured ?

Thanks and regards,

Valentin ANCEAU

[SCHNEIDERT]

Hi coty,

when creating an interaction (for example using OData Service API_MKT_INTERACTION_SRV) which has an interest assigned, you can then also assign a value for the Sentiment Value of the interaction itself or of the interest item of the interaction.

Hope that helps.

BR Tobias