Update Item field of Ticket when Pricing data is filled

[kumar_rituraj]

Dear Experts,

In our landscape we have implemented external pricing for Ticket. Whenever a item is added to a ticket, users request for external pricing and external pricing is fetched from ERP and get stored in pricing tab as shown below.

Now we have a requirement whenever Price component is ZA04 , we have to a custom field on item with amount value of pricing. But Pricing is separate BO "ExternalPriceComponent" & any change in pricing doesn't trigger any script file of Ticket rather script file of BO "ExternalPriceComponent" is getting triggered.

Now from this BO I do not find any reference to update ticket Item custom field.

Any solution.

Regards

Rituraj

[former_member226 · Accepted solution]

Hi,

We had exactly the same requirement and we achieve it by using node "ItemTotalValues.node" as well as "TotalValues.node" . "TotalValues.node" can be used for detecting pricing change at header level where as "ItemTotalValues.node" can be used to detect pricing change in item node. Both gets trigger after the ERP call response has been recieved.

Thanks

Saurabh

[kumar_rituraj · Accepted solution]

Thank You Saurabh, I will check this approach and update .