Unable to replicate customer master data from ecc to hybris commerce

[d_j_boyd]

Version 1811

As I understand things - when ECC does a BD12 transaction - this will trigger the customer master data to be sent to datahub. As such the idocs are delivered in the following order:

1. Address (shipto) – ADRMAS03


2. Contact – ADR3MAS03


3. Customer – DEBMAS07

Now when using postman and sending the idoc(s) in this order I can see that the B2BUnit(s) are created by no B2BCustomer -

If I repeat the same process again (leaving the data from the first run in commerce) then the B2BCustomer is created.

So the question is

1. Is the above order correct?

2. If it is, I seem to be missing some kind of setting in order to make sure that the files are processed/that datahub does a retry of creating the the resulting impex once all the data is in there

Any other suggestions?

[nicolabeghin · Accepted solution]

You need to

• add salesOrg mapping for customer import in SAPConfiguration linked to your BaseStore

• make sure SAP customers are mapped according to allowed KTOKD (account group) - by default, only a few handful are allowed, like DEBI

• make sure contact persons are maintained with an email address

• make sure contact persons functions are in the list of allowed ones - by default, only a few handful are handled, like 11 (don't remember the description, head of sales if I'm not wrong)

[d_j_boyd · Accepted solution]

Thanks - It turned out to be missed configuration in datahub setup