Unable to preview the message as the sender profile has been deleted

[former_member201769]

Hi Experts,

kunalkumar.bansal

saurabh.kabra

We had upgraded the Hybris Marketing System to 1709 SP01 . Post upgrade we can configured the AMAZON SES . When i am trying to use the campaign and adding the Email template i am getting to errors.

1.Data could not be read from provider configuration "Glob".

2.Unable to preview the message as the sender profile has been deleted

I could see the sender profile is properly activated .There is no provider configuration as "Glob".

Regards

Rashmi

[KunalBansal · Accepted solution]

Hello Rashmi,

Please check if note #2564807 is implemented.

Best Regards,

Kunal

[former_member201769 · Accepted solution]

kunalkumar.bansal

Thanks for responding, We will be implementing this and will let you know.

Regards

Rashmi

[former_member201769 · Accepted solution]

kunalkumar.bansal

I checked in the system but this note is coming in not implemented state.

Regards

Rashmi

[KunalBansal · Accepted solution]

You meant that note cannot be implemented?

Could you please go to System >> Status >> Details and check SAP_CUAN version? Is it SAPK-13001INSAPCUAN?

[former_member201769 · Accepted solution]

kunalkumar.bansal

Yes the CUAN version is SAPK-13001INSAPCUAN.

Regards

Rashmi

[former_member201769 · Accepted solution]

Hi Kunal,

I found the issue.It was in the email template .In the email template old sender profile was there and i was trying to use that template. I checked created a new one and now its working properly.

🙂 thanks for your prompt reply always.

Regards

Rashmi

[KunalBansal · Accepted solution]

Great! It's fixed.