Unable to log on to commerce cloud

[former_member675120]

I have recently created my SAP account and am not able to login into Hybris Commerce Cloud (CCV2).
Even after deleting and resetting the 2Factor Authentication using Microsoft authenticator app, the commerce cloud login passcode is not getting accepted.

The same passcode is working for sap.com/ office.com but I am not able to get one created for ycloud.accounts.ondemand.com website.

My current 2FA is failing

Any suggestions to look up and create the passcode would be welcome.

[Former Member]

Hi sumit12311

Assuming you already cleaned browser cookies, tried another browser and also tried logging through a private session...

You might have to remove the 2FA, and I am afraid the only way of doing that is through a support ticket.

In the meantime, If you are the Sys Admin for Commerce Cloud, you could create another user just to make sure you are able to access to your environment.

I would use that new user ID to test the 2FA and would only enable the 2FA on your master user ID once this is working.

Kindly share if you were to address your topic, so the community can learn from your experience.

Thank you,

Luis

[former_member675120]

Hi Luis,

I've already tried doing the first and also cleared my SAP 2FA passcode, however the error still remains.

I am trying now to raise a support ticket through BCP.