Unable to create the Ticket as a followup action from survey for registered product

[former_member576423]

Hello Experts,

I am unable to create a follow up ticket from a Survey. My scenario is -

1. I create a ticket in C4C and with the Activity planner rules, the activity and the survey is attached automatically.

2. I have configure the survey and in that i have attached the follow-up actions as Task and Ticket. All the config are in place as per SAP documentation.

3. Now when I open the ticket, I navigate to the survey and completes the survey so that the precondition is fulfilled for follow-up action.

Results - task is created and i can see in the docment flow of the ticket, but the followup ticket is not created.

Any idea if this scenario will work or it is a limitation?

Regards,

Mayank

[former_member576423]

Experts.

Any help on the above please?

[Khaled_Alkafoury]

Hi Mayank

Limitation:
Currently, for each registered product survey, administrators can choose only one exception, set up only one condition for triggering the ticket generation.

Best regards,