Trigger-based campaign sends the email twice to the same contact

[alessandroventuri]

I am running 2 trigger-based campaigns in parallel, campaign X and campaign Y

Both use a landing page with a form, a website registration trigger that sends an email using a live target group as filter.

Campagin X uses a landing page X with a form X, an interaction X with content title X. Contacts with this interaction are segmented in a target group X. Target group X is used as filter, so that contacts submitting form X get email X. It works fine.

Campagin Y uses a landing page Y with a form Y, an interaction Y with content title Y. Contacts with this interaction are segmented in a target group Y. Target group Y is used as filter, so that contacts submitting form Y get email Y. It works fine.

BUT

If someone submits BOTH forms, s/he gets email X, than email Y, than email X again.

I guess that this happens because when someone submits to the form Y, a trigger of type website registration is fired for any camoaign, and s/he is still in the target group X as well as in the target group Y.
How can I avoid that with the second submit the first email is resent?

[SCHNEIDERT · Accepted solution]

Hi Alessandro,

your assumption is correct.

So, you build your live target group based on "All Contacts" Segmentation Profile, right?

I would suggest using "All Interactions" Profile. Then you should be able to build a target group based on that specific interaction (e.g. the form submission ("Website Registration") for your specific form Y). Using that live target group as a filter your campaign behavior should be as needed.

We're doing the same thing using different "Content Titles" in our forms and using them in our live target groups. We have many triggerbased campaigns running and they work as expected.

BR Tobias

[alessandroventuri · Accepted solution]

Hello Tobias, thanks!

indeed I am already able to build a target group based on that specific interaction, and I already use it to filter the campaign.

Why doing the exact same thing but with a different segmentation profile would lead to a different behaviour?

I am confident that your method works, but I am asking that because I am trying to understand how the system works and not only replicating things.

[former_member599277]

Hi Ales,

Generally this should now happen as Submitting Form Y if triggers both the campaigns then always customer should get mail from both campaigns whenever they submit only Y .

May be to avoid this , if you are planning to send Email only once to a contact from these trigger based campaigns , you can add an additional filter for Campaign ID in segmentation so that contact which has received a mail from this particular trigger campaign should not get an email again.

Hope this helps.

Regards,
Saravana.

[alessandroventuri]

Thank you Saravana, I could try that way. Do you think that Tobias' method is just another way to do it or is it better for some reason?

[former_member599277]

Hi Alex,

Yeah , Using All Interactions Segmentation Profile and creating a Live Target group is a better option , I would suggest to go with Tobias mentioned way as that way is better way to use a Live Target group filter which is based on Interactions and not on contact level.

Regards,
Saravana.

[nemanja_89]

hey Saravanakumar,

regarding "you can add an additional filter for Campaign ID in segmentation so that contact which has received a mail from this particular trigger campaign should not get an email again." - what if we want action from trigger-based campaign (not just email sendout, but also task/lead creation) to happen every time user fills landing page? Wouldn't it this setup prevent mentioned actions on user 2nd fill out of the landing page?

[nemanja_89]

hey Alesandro,

From my experience so far, "All contacts" is tricky since it's "looking" everything on Contacts level - so, even tho you've put trigger "Interaction X", system is checking if user had that certain interaction, regardless of when it happened... how did you set up landing page - with "Landing Page" functionality in Content Studio, or you created in "Forms", downloaded html/css/js files and provided to some server?