trigger-based campaign ignore interactions email address

[klausk]

Hi all,

we have to trigger a campaign with a custom interaction type. We are using an email address as id and EMAIL as id origin of the interaction.

The system uses a different email address as the email address in the trigger interaction. 

We use the ignore marketing permissions and we have to have control of which email address will be used in the campaign execution since the user triggers this campaign by itself in a customer portal and can choose an which email address from all the stored email address in his profile he wants to use.

Is there a possibility to archive this? 

We have the following problem: the customer can delete his email address on the customer portal but there will not be deleted on MC since add id cannot be deleted and when the user triggers the campaign for a new email address the MC campaign still uses the old (deleted) one.

Thanks in advance and regards

Klaus

[isathore]

Hi Klaus,

I checked with a colleagues and it is possible to delete additional ids. See our online documentation Function Imports | SAP Help Portal. Another method is to set opt-out permissions for the contacts. See documentation Structure of OData Service API_MKT_CONTACTS | SAP Help Portal > Marketing Permissions.

Can't one of those methods be used?

Best Regards, Isabelle

[isathore]

Hello Klaus,

Sorry for the delay.

Are you using SMC landing page for your customer portal ? If not, how do you integrate the data posted on this portal into SMC? An email address can be opted out so that it is no longer used for communication. How do you manage the contacts permissions?

Best Regards, Isabelle

[klausk]

Hello Isabelle,

we are not using SMC langing pages to collect the data. We use two different ways, a custom implementation as customer portal, which uses the Std SMC Odata APIs for integration and SAP C4C for sales employees and customer support, which is integrated using Std SOAP integration, since we also use the C4C for our B2B business and we use contact-to-account relationship feature.

We do not know any way to set add ids (emails) using PATCH or POST for additional ids. There is just an import function to set all add ids to obsolete, but we do not want to set them all to obsolete, we jsut one to set one email.

For Std SOPA integration we are using the SAP delivered Std CPI artifacts and we are not sure, if we can reach the desired requirement using this integration.

The mentioned trigger-based campaign has the "ignore permissions" active.

BR

Klaus