Tracking satisfaction survey

[former_member609954]

Greetings,

I created a Satisfaction Survey for Tickets, but the search result does not show which ticket it was answered to, just for which customer. Is it possible to configure the search so that it can be traced from which ticket it should originate? This way we could have a better quality for analysis.

Best regards,

Julio Zarnitz

[mjveerhuis1]

Hi Julio,

How did you proceed?

Kr.

Marie-Jose

[former_member648133]

Hi,

Please check data source Ticket Survey Answers where you get the details of Customer Satisfaction Survey and its relationship to Tickets.

Regards,

Subhasish