Ticket type doesn't show on Service > Ticket > New

[former_member602281]

Hi,

I follow the instruction here to create ticket type. https://help.sap.com/viewer/5f35ee8b31e44f2786d7c2696defa2f6/1902/en-US/314e707b4308453babdca02f862f...

However, when I go back to Service > Ticket > New, I still cannot see the ticket type I created. Moreover, when I edit the template and add field "Type", it shows only Ticket for Employee Support while I have both employee and customer support ticket in my scope. Thank you

[preethi_bukke]

Hi Chandara,

You can use code list restrictions to hide SRRQ.

https://blogs.sap.com/2015/11/20/how-to-use-code-list-restrictions-to-control-dropdown-field-values/

Regards

Preethi

[former_member602281]

That was very helpful and thanks a lot 🙂