Ticket status updation

[former_member583736]

Dear pros,

We faced a requirement in one of the implementations to update the status of the ticket based on the status of the linked task. The requirement goes as below:

1) User creates a ticket and status will be Open.

2) User assigns the ticket to an Agent. Status of the ticket is Assigned. When the status is Assigned, an automatic task is created through workflow with category "A" and assigned in Ticket tasks.

3) User opens this task and sets the status to completed.

4) When the status of the task is completed, ticket status should automatically be updated to "Resolved".

We could not figure out a solution through front-end configuration and PDI as well.

Kindly suggest if this can be achieved.

Regards

Vishwas P

+91-9741900858

[former_member583736]

Hi Ankush.

Our technical team has checked the possibility via PDI but they could not figure out a solution. Can you please suggest how this can be achieved via PDI. If needed, let us meet over a screen sharing session to understand the issue better.

Regards

Vishwas P

+91-9741900858