ticket emails can not access local.properties

[Former Member]

Hello everyone, I am trying to access local.properties keys from email-customerTicketCreatedBody.vm but I can't access them. It is using AbstractTicketContext.class. When I implemented it and I had error. How can I access local.properties keys from ticket emails?

[dmitrii_demianov1 · Accepted solution]

Config.getString(property_name, default_value_if_not_found)

[Former Member · Accepted solution]

Thank you.

[svintha]

Hi , if you have to access a field in vm file, that should be available in the context class . Create a new filed of string type in class which is extending the AbstractTicketContext . Add setters and getters to the new field and for the getter method retun the below value from the configuration i.e.

 Config.getString(localpropertykey, "default value")

[Former Member]

Thank you.