Ticket Edit Restriction depending of Processor

[rcab]

Hello Collegues,

I´m not sure is posible to manage the edition of ticket depending of user-processor.

So if the ticket is assigned to a specific user, only this user can edit the ticket.

or maybe relationed with specific field like status, only if the user is the processor, can manage this status.

I try to check fields rules, but I´m don´t how can call the current user:

something like:

Root.ProcessorPartyID == Current user

Regards.

Roberto

[rcab · Accepted solution]

Hello,

SAP answer me, now work perfect.

I forgot these entries

SEOD_TICKETMD_SADL_WCVIEW (Tickets)

TICKET_DESKTOP_NAVIGATION (technical view not visible to the end user)

TICKET_TABLET_NAVIGATION (technical view not visible to the end user)

SEOD_QUEUE_SADL_OWL (Queue)

Regards

[former_member553494]

Hi Roberto,

What about the display of tickets? Should agents be able to see other tickets than their own or should they see all tickets or?

I am asking because indeed it seems like there is no function to return the logged in user so I am thinking that it might make sense to use access restriction in business roles (write access with rule employee and another "hanger" business role with *read* rule service unit or whatever you need and write "no access").

Thank you and kind regards,

Carina.

[rcab]

Thanks Carina,

In my case, the agent can see the ticket

I try to use access restriction based on employee for write access, but doesn´t work,

I´m not sure if there is a specific rule for my requeriment .

I create support ticket for the access restriction,

Regards.

Roberto