Ticket creation is not visible under the follow-Up Action

[Sakil_Ahmed]

Hi All,

I expect a ticket creation option under the "follow-Up Action".

Can you advise how can I achieve this?

Regards,

Sakil Ahmed

[Neeraj_Jain1]

Hello sakilahmed,

Please refer below SAP Note.

https://userapps.support.sap.com/sap/support/knowledge/en/3005616

3005616 - Create New Service Ticket Option as Follow-Up Item Not Available in the Email Activity

https://blogs.sap.com/2021/06/16/familiarizing-with-surveys-in-c4c/

https://blogs.sap.com/2022/02/16/create-service-ticket-in-sap-service-cloud-from-qualtrics-survey-re...

Confirm if it's helpful to you.

Regards,

Neeraj Jain

[Sakil_Ahmed]

Hi Neeraj Jain,

Thank you so much for your quick reply.

I am facing this issue in Survey.

[Neeraj_Jain1]

Have updated my answer with another SAP Blog links. Please check.