The URLs of help.hybris.com pages have not been redirected to corresponding URLs of help.sap.com pages

[arvind-kumar_avinash]

Hi,

help.hybris.com has been migrated to help.sap.com but the links to pages from help.hybris.com have not been redirected correctly e.g. https://answers.sap.com/questions/12769974/how-to-register-my-custom-thread-after-creating-th.html?c...

How to find the links corresponding to the pages from help.hybris.com ?

Best regards,
Arvind

Update [01-May-2019]:
After some research I was able to find the work around to find the corresponding links. The new link for https://help.hybris.com/1808/hcd/6a782448755941d5adb22b8e39664a2b.html is https://help.sap.com/viewer/d0224eca81e249cb821f2cdf45a82ace/1808/en-US/6a782448755941d5adb22b8e3966... . If you observe these two links carefully, you will find that https://help.hybris.com/1808/hcd has been replaced with https://help.sap.com/viewer/d0224eca81e249cb821f2cdf45a82ace/1808/en-US and the name of the page, 6a782448755941d5adb22b8e39664a2b.html has been kept intact.

While one should be able to find the corresponding links from help.hybris.com with this workaround, SAP should ensure that the redirection issue is fixed ASAP to avoid waste of time searching for the correct link at help.sap.com .

Best regards,
Arvind

Update [03-May-2019]:
The earlier workaround failed for some other URLs e.g. the replacement of https://help.hybris.com/1811/hcd/22f98bab81004e4fac3a507d9647e34d.html is https://help.sap.com/viewer/5c9ea0c629214e42b727bf08800d8dfa/1811/en-US/22f98bab81004e4fac3a507d9647... In this case https://help.hybris.com/1811/hcd has been replaced with https://help.sap.com/viewer/5c9ea0c629214e42b727bf08800d8dfa/1811/en-US. Surprisingly, no one from the documentation team has responded to this problem.

Best regards,
Arvind

Update [07-May-2019]:
Hi - could you please help with the ID of the person responsible for documentation on help.hybris.com and help.sap.com so that he can be contacted. It is affecting everyone and causing productivity loss.

Best regards,
Arvind

Update [09-May-2019]:
On further research, I found that https://help.hybris.com/1811/hcd has not been replaced with a single URL; rather, there are a bunch of URLs that have been introduced for its replacement as given below:

• For Platform - https://help.sap.com/viewer/b490bb4e85bc42a7aa09d513d0bcb18e/1811/en-US

• For Accelerators - https://help.sap.com/viewer/4c33bf189ab9409e84e589295c36d96e/1811/en-US

• For Commerce - https://help.sap.com/viewer/9d346683b0084da2938be8a285c0c27a/1811/en-US

• For Experience Management - https://help.sap.com/viewer/86dd1373053a4c2da8f9885cc9fbe55d/1811/en-US

• For Integrations and Data Management - https://help.sap.com/viewer/50c996852b32456c96d3161a95544cdb/1811/en-US

• For Backend Administration - https://help.sap.com/viewer/5c9ea0c629214e42b727bf08800d8dfa/1811/en-US

• For SAP SAP Commerce Security - https://help.sap.com/viewer/9433604f14ac4ed98908c6d4e7d8c1cc/1811/en-US

• For JavaDocs - https://help.sap.com/doc/a4265d5ea8314eb2929e6cf6fb8e35a5/1811/en-US

• For What's New - https://help.sap.com/viewer/dc198ac31ba24dce96149c8480be955f/1811/en-US

• For Installing and Upgrading SAP Commerce - https://help.sap.com/viewer/a74589c3a81a4a95bf51d87258c0ab15/1811/en-US

If you have the name of the page (e.g. 22f98bab81004e4fac3a507d9647e34d.html) available from help.hybris.com, you can use any of the above URLs to go to the page e.g. either of https://help.sap.com/viewer/b490bb4e85bc42a7aa09d513d0bcb18e/1811/en-US/22f98bab81004e4fac3a507d9647... or https://help.sap.com/viewer/4c33bf189ab9409e84e589295c36d96e/1811/en-US/22f98bab81004e4fac3a507d9647... will take you to the same page. I can also see that the help.hybris.com URLs for version 1811 (e.g. https://help.hybris.com/1811/hcd/22f98bab81004e4fac3a507d9647e34d.html) are getting redirected to the right page.

However, the bad news is that the URLs belonging to version 1808 (e.g. https://help.hybris.com/1808/hcd/8c6a38118669101481bdf1303d70949e.html) have still not been redirected to the correct URL. Therefore clicking on the link, this help page from the page, https://www.sap.com/cxworks/article/432582396/Catalog_Synchronization shows: Sorry, we can't find the page you're looking for.

It is causing too much inconvenience. SAP should look into it ASAP.

Best regards,
Arvind

Update [14-May-2019]:
help.hybris.com URLs belonging to version 1808 have still not been redirected to the correct URL.

Best regards,
Arvind

Update [17-May-2019]:
The issue has not been addressed by SAP yet. I hope someone from SAP will comment today regarding the timeline for resolution.

Best regards,
Arvind

[Former Member · Accepted solution]

Hi Arvind,

We are investigating this with top priority. I apologize for the delay in responding. I didn't receive a notification for this issue and only became aware of it today. I sincerely apologize for not having kept a closer eye on the forums following the move to the SAP Help Portal.

[arvind-kumar_avinash · Accepted solution]

Thank you for the response. I hope the problem will be resolved soon.

[Former Member · Accepted solution]

Hi Arvind,

The issue is fixed. Thank you for reporting it and apologies again for not having seen your question in time.

[arvind-kumar_avinash · Accepted solution]

Thanks for the information. I have just tested it and I am delighted to find that the problem has been resolved.

Thank you,
Arvind