The sender's profile will not be displayed in the Content Studio

[former_member654580]

Hello Experts

You are trying to create a content for email, in the APP Content Studio, in the options section it asks you to indicate the sender's profile.

I check and there are two previously created, I compare both TEST and PRD environments.

In Test it is created but they are not displayed in Content Studio.

In PRD if they are displayed to choose from in the Content Stdudio.

Photo in Test

Photo in PRD

como-configurar-perfil-del-emisor-2.jpg

1.- Why this difference in both constituents?

2.- Is it something that is configured in each client?

3.- How is it configured, who provides this connection data? SAP, an external provider? the client?

4.- How should the sender's profile be configured?

I am reviewing the documentation but I have found very little.

Thanks for your help.

Elio c

[JEFODB]

Hello Elio,

1-2. I don't have enough information but could you check that the marketing area of your email is equal to the marketing area of your sender profile (Global). This could be the reason why you don't see the sender profile in your list.

3-4. Did you already set up the email provider? There is a detailed implementation guideline available on SAP Help. https://help.sap.com/viewer/ac1eab4c66bc490da7ac2c378c46b0e7/2011.500/en-US/32528d5605c7d75fe1000000...

Hope this helps!

[silviabackes]

Hi Elio,

Please also find info on the SAP help Make Settings for a Personalized Email and Allowed Marketing Areas.

Kind regards

Silvia

[former_member654580]

Hi jefodb

How can you define a sender profile for each marketing area?

Thanks you!!

Elio C.

[ferdi_kabagac]

Hi Elio,

you can define new sender profiles for different marketing areas by copying an existing sender profile. An add button is missing here.

BR

Ferdi

[former_member654580]

Hi jefodb

I hope you are well!

As you told me, I reviewed the agreement SAP_COM_0040, and it has set the Global marketing area, the one that SMC brings by default.

For this reason, only the sender's profile is shown for that single MKT area.

Is it possible to have several MKT areas or multiple sender profiles?

Or the agreement SAP_COM_0040 with the other areas of MKT to be used in the sender's profile must be configured several times?

or with one that configures (Global) fires for all areas of MKT?

Best regards

Elio C.

[JEFODB]

Hi Elio,

It is possible to have several Mkt Area's and sender profile's but this depends on your business process and on your usage of the marketing area's.

If you have multiple marketing area's you will have to define sender profile's for each marketing area if needed. It is not needed to configure the communication arrangement multiple times.