on 2018 Jul 24 10:28 AM
Request clarification before answering.
Hello Amirala,
On such cases you can reinstall the Outlook Add-In, always making sure you have the latest version available in your system Download Center and that your Outlook version is compatible with the same, which you can confirm in the Software Requirements for Add-Ins page: https://help.sap.com/viewer/ccae7f324201476798977a55c5f10efe/1811/en-US/4ea51278539e47e9983b98351acb...
If the issue persists after that, then you can raise an incident.
Regards,
Diego Kremer
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