Test email not working in Marketing Cloud Production Instance

[janakiram_lakkapragada3]

Hello experts - we received access to our Marketing Cloud production (1908) instance last week. We finished all prerequisite activities like data loads, import/export etc. and our next step is to perform IP Warming. Before we do actual IP warming we wanted to smoke test by sending a couple of test emails. So we created couple of emails in content studio and tried sending out test emails. We do see the message "Test Email Scheduled" but the actual email itself never showed up in our mailboxes. Any insight? We even tried sending out a test campaign too with the same result. The campaign statistics say - 5 scheduled and 5 delivered messages but no message actually showed up in our inboxes.

P.S: We even set our system to "Run" mode by clicking on Proceed to Deploy

[silviabackes]

Hi Janakiram, Have you connected the Service Provider accordingly? See the Onboarding guide. Have you tested the Sender Profile (in the Sender Profile app, see Sender Profiles) itself before sending a test email in the content? Is there any Whitelisting active? Kind regards, Silvia

[janakiram_lakkapragada3]

Hi Silvia - sorry I completely lost track of this. There was some setup issue with Digial Interconnect and that has been resolved now. Thanks again for your quick response.