Tax Exempt customer UTXJ still being taxed under JR1 and JR2

[pardeepballa26]

Good afternoon,

I have conducted multiple hours of research and testing on SAP, but cannot find a solution to this urgent issue.

I have a customer who is confirmed to be tax exempt (UTXJ), but is still getting taxed under JR1 and JR2. (please see SC below)

I am a beginner at SAP and have the administrative access to make these changes. What can I do to remove the JR1 and JR2 from this customer? This account has been tax exempt since creation a couple years ago.

Any help or guidance would be greatly appreciated, thank you very much.