System status change in CS order

[former_member931936]

Dear all, how can identify who has changed the system status in a CS-order?

In customizing I have set up the changes on header level.

Example:

Somoeone has closed the CS order by accident.

But I cannot see who has done this change.

Any ideas?

In table "JEST" I can see that is was changed but not by whom.

Many thanks in advance for your kind support.

Best regards

Andreas

[former_member931936]

Dear Silvia,

many thanks for your kind support. My issue in fact was related to a CS Order (IW32).

The solution was so easy:-).

The cause I found out by myself.

At the time of creation the customizing setting was set up up for NOT-tracking status changes.

In the meantime we have changed this customizing setting.

But the tracking of status works only for new Service Orders and not for existing ones .-(.

Many thanks and good luck for you:-).

Best regards

Andreas

[Silvia_Ventura]

Uppss!

sorry I copied the wrong tables name . Changes are saved in CRM_JCDS and JCDS

BR, Silvia

[Silvia_Ventura]

Hi Andreas

I'm not sure if you're speaking about CS Order ( transaction IW32) or CRM Order (Service Orders).

Anyway, changes in status can be displayed in table JSTO in case of CS order AND CRM_JSTO in case of CRM orders.

BR, Silvia Ventura