Sync from backoffice is not working in 6.7.2

[Former Member]

Hi Experts ,

We have migrated the code to 6.7.2 from lower version. The synchronization from backoffice is not working.I can see in logs that sync finished successfully but the products changed were not picking for sync. Thought that the issue is because of using 'SyncItemJob' for creating sync jobs.I have created the same sync jobs using 'CatalogVersionSyncJob',now the products are getting synced but getting errors like shown in screenshots. The old sync jobs are working fine when we are doing sync from productcockpit but not working through backoffice. Appreciate for your response or observations.Please find the attached screenshots. Atleast why the syncjobs created under 'SyncItemJob' type was not working in backoffice but working fine from product cockpit.

[former_member736758]

Did you get the solution, why you were not able to sync the product. I am also stuck in the same issue. Let me know your findings. Thanks

[Former Member]

Hi Nagashree ,

Sorry, not a ready solution to your problem, just an observation and a proposal:

1) within the oldjob-products-not-picked picture there is a warning about a session user which is not admin and possible search restrictions issue. This can actually lead to the unsynced products with no errors in the log. Also make sure you perform a sync from the backoffice and the productcockpit by the same user for getting a clearer picture.

2) For getting more details on the errors seen in the newjob-errors.png set the log level to DEBUG within hac for the sync classes (or for all if not sure where to search).

[Former Member]

Hi ,

Thanks for the reply, that warning 'session user which is not admin and possible search restrictions' we used to get everytime even when we have done sync from hmc/productcockpit previously but sync will be success. The thing i have observed is the sync jobs which are configured with 'SyncItemCronJob' type were unable to proceed while doing sync from Backoffice (Products not getting picked for sync). From Product cockpit they are working fine.