Surveys - How to add the Sales Organization to a Survey and assign product-related survey

[former_member355106]

Hi together,

we have to add the sales organization to our surveys. Under the following link it is described:

In our system (Survey Workcenter) inside the survey there does not exist the possibility to assign the sales organization:

How to do that?

Moreover we would like to know how to add a specific product related survey to a visit or phone call? In the routing rule there does not exist the attribute Product ID.

Thank you in advance.

[loganathan_p3 · Accepted solution]

Hi Oliver Schultze

Use Adaptation mode and add those field to survey.

Regards

Logan

[former_member355106 · Accepted solution]

This was to easy :-). Havent thought about this option. Thank you