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Survey to unspecified person

Former Member
0 Kudos
219

Hi expert,

Is there a way to send surveys to people at random(unspecified) user, not C4C users?

Best regards

Accepted Solutions (1)

Accepted Solutions (1)

former_member240432
Active Participant

Hello there 😃

This document shows information on external surveys (it seems to be your scenario) and the recommendation is to always use 'persons' on the target groups. So, it seems that at least you should have a 'person' defined for these scenarios. This should be seen as an optimal approach should these external contacts evolve to customers/partners in the future. Also, this ensures that the needed system interactions occur as smooth as possible, maintaining all chronological information since its start). Okay?

Have a nice week ahead.

Answers (0)