on 2025 Jul 01 12:56 PM
We procured SAP CX Version 2.
In SAP CX V2, we have CDC, CDP, Sales Cloud, Service Cloud, and SAP Emarsys.
Is it possible to manage Surveys (internal as well as external) through SAP CX Version 2?
I read this Surveys | SAP Help Portal here, where it is clearly mentioned Surveys are categorized into internal and external surveys.
Please guide and assist.
Request clarification before answering.
Hello @muhammad_asad_qureshi
Please follow the latest business documentation on Configure Survey in SAP Slaes Cloud V2 which will suffice your need of exposing surveys externally. Feel free to reply for further queries.
If it helped, mark thread as accepted solution.
Thanks & Regards,
Kunal Bansal, SAP CX SME
https://www.linkedin.com/in/thekunalbansal
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you @KunalBansal.
Actually, I am not an SAP CX guy. I would appreciate if you kindly take me to the point in configure Surveys section, where I may set the settings to send the survey to external entity i.e., customer.
screenshot would also work.
| User | Count |
|---|---|
| 4 | |
| 2 | |
| 1 | |
| 1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.