Survey integration within email

[former_member1112807]

Hello,

We are looking on launching a new version of our welcome program with a survey integration included.

Please can you help advise what would be the best way for us to set this up?

Is there a way we can have the survey within the email so all answers are trackable (depending on answers customers will get different next set of questions)? Or would it be better (if possible) to set up as a web page pop up when customers click through on a CTA from the email to complete?

Thanks in advance!

[Former Member]

Welcome to the SAP Community. Thank you for visiting us to get answers to your questions.

Since you're asking a question here for the first time, I'd like to offer some friendly advice on how to get the most out of your community membership and experience.

First, please see https://community.sap.com/resources/questions-and-answers, as this resource page provides tips for preparing questions that draw responses from our members. Second, feel free to take our Q&A tutorial at https://developers.sap.com/tutorials/community-qa.html, as that will help you when submitting questions to the community.

I also recommend that you include a profile picture. By personalizing your profile, you encourage readers to respond: https://developers.sap.com/tutorials/community-profile.html.

Now for some specific suggestions on how you might improve your question:

* Outline what steps you took to find answers (and why they weren't helpful) -- so members don't make suggestions that you've already tried.

* Share screenshots of what you've seen/done (if possible), as images always helps our members better understand your problem.

Should you wish, you can revise your question by selecting Actions, then Edit.

The more details you provide (in questions tagged correctly), the more likely it is that members will be able to respond. As it stands, I don't know if there is enough information here for members to understand your issue. So please consider revising your question because I'd really like to see you get a solution to your problem!

I hope you find this advice useful, and we're happy to have you as part of SAP Community!

[jvrijn]

Hi Katie,

Typically you wouldn't have anyone fill in a survey inside the email itsself. (only exception would be with AMP for email, but that is advanced and wouldn't work in every inbox.)

What you can do is link to a survey, or even ask a first question (eg multiple choice or stars ranking) inside the email and pass that answer on to the survey / form it is on through the url.

Rest will depend on which type of technical set-up you have (which tools). Hope that helps a bit!