Stopping campaing during execution

[SauMaris]

We are using on-prem system. What is a procedure and is it possible to stop campaign mid-execution? For example, we start sending 100k emails and we notice that it has a mistake in a content. It seems that by stopping campaign, it does not change anything, besides status of the campaign - what has been scheduled, continue to send. Is there any way how to stop emails from sending?

[shabakov · Accepted solution]

Unfortunately, there is no possibility to stop sending, if it was started.

Please vote for Improvement Request: https://influence.sap.com/sap/ino/#/idea/238156

[SauMaris · Accepted solution]

Thank you, Konstantin!

[KunalBansal]

Hi Maris,

You can refer to KBA 2644224 to understand the standard design how it works.

best regards,

Kunal

[SauMaris]

It seems that note you provided is for trigger-based campaigns, but I am asking about a regular one-time campaign.

[KunalBansal]

Hi Maris,

In that case, the campaign will not execute any further Actions after stopping, but 1st action will be completed.

To explain the situation is like the bullet has already been fired from gun and trying to stop! Only thing you can do is stop firing the next bullet!

Thank you.

Kunal