STOP functionality for unsubscribe from SMS campaign is not working (SAP MARKETING CLOUD)

[Former Member]

Hello SAP,

In SAP Marketing Cloud we're trying to deploy SMS campaign and SMS feature. We're not facing any issue with the SMS send and delivered interaction. But we're having issue receiving Bounce interaction, Click interaction, Open interaction. As well, the STOP reply for unsubscribe doesn't work.

We've enable all scenarios possible and are having SAP DI as sms provider (text message). All interaction have been enabled in Manage your solution for the communication media.

Please help us 🙂

Regards,

Valentin ANCEAU

[former_member576423]

Usually there is problem of the profile ID configured at SMC end, some countries didnt accept the name from which the SMS is coming. There should be a number linked to the outgoing SMS reply,

example - if you recieve an SMS from XXXX, and want to send a reply as STOP, some countries didnt allow reply to XXXX, you have to reply back to some number to make REPLY work.

Please check with your DI service provider, we also faced the similar issues, it was resolved by DI team.